Privacy Policy
Last Updated: October 2025
At Jamaican Music & Food Festival (JMFF), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you share when you interact with our Facebook Messenger app or other digital services connected to our page.
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1. Information We Collect
When you use our Messenger app or contact us through Facebook, we may collect:
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Your public Facebook profile information, such as name and profile picture.
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Messages and inquiries you send via Messenger (for example, about event details, ticket information, or promotions).
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Optional contact details (such as your email or phone number) if you provide them voluntarily for newsletters, competitions, or customer support.
We do not collect sensitive information or financial details through Messenger.
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2. How We Use Your Information
We use your information to:
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Respond to your messages and event inquiries.
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Provide information about JMFF events, ticket sales, updates, and promotions.
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Improve our customer experience and communication tools.
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Send you festival-related content only if you have opted in to receive updates.
Your data is never sold, traded, or rented to any third parties.
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3. Data Storage and Security
All messages and data are securely stored using Botpress and Facebook’s platform tools, which meet global data protection standards.
We take reasonable measures to protect your data against unauthorized access, alteration, or disclosure.
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4. Third-Party Services
Our app integrates with Facebook Messenger and may use analytics tools to understand engagement. These third-party platforms have their own privacy policies. We encourage you to review Facebook’s Data Policy for more details on how Facebook handles your information.
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5. Your Rights
You can request access to, correction of, or deletion of your information at any time by contacting us at:
📧 info@jmff.com.au
If you unsubscribe or message “STOP” via Messenger, we will no longer send you messages or updates.
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6. Updates to This Policy
We may update this Privacy Policy occasionally to reflect improvements or legal changes. Any updates will be posted here with a new “Last Updated” date.